Wednesday, 31 October 2012

Microsoft Dynamics CRM 2011 - Failure Recovery for Scenario: Exchange Server Failure

The process to restore a Microsoft Exchange Server computer that is used by Microsoft Dynamics CRM depends on the other uses of that instance of Exchange Server. Except for the forward mailbox, Microsoft Dynamics CRM does not directly use Exchange Server mailboxes.

Note: Installing the E-mail Router on a computer that is running Exchange Server is not required.

To restore Exchange Server in a Microsoft Dynamics CRM environment, follow these steps:

  • Restore Exchange Server.
  • If the E-mail Router was installed on the computer that is running Exchange Server, reinstall the E-mail Router.
  • Restore the Microsoft.Crm.Tools.EmailAgent.xml file. By default, this file is located in the Drive:\Program Files\Microsoft CRM Email\Service folder. If this file is not available, you must reconfigure the profiles, settings, users, queue, and forward-mailbox information by running the E-mail Router Configuration Manager.
My above blog is based on Microsoft's Official information.
I hope this blog about 'Microsoft Dynamics CRM 2011 - Failure Recovery for Scenario: Exchange Server Failure' was informative. Please feel free to leave your comments.


  1. really amazing blog and I was thankful to you for sharing such a useful information.

    CRM Consulting