Microsoft Dynamics 365 Certifications to look out for in 2019-2020

There are many Microsoft Dynamics 365 certifications which can be explored to validate your skills. To make it easy, I have them broken down at three levels: Beginner Level, Experienced Users, and Expert Level.

Certifications for Beginners

These certifications are for users who have at least a year of experience with Dynamics 365.

• MB-900: Microsoft Dynamics 365 Fundamentals

This exam is designed for candidates looking to demonstrate foundational knowledge of Microsoft Dynamics 365, Power Platform applications, and the cloud computing model. This exam will cover the considerations and benefits of adopting Dynamics 365, the Power Platform, and cloud services in general. This exam can be taken as a precursor to Dynamics 365 certifications and training.

Candidates for this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.

Skills measured:

1. Understand Dynamics 365 (40-45%)
2. Understand cloud concepts (25-30%)
3. Understand deployments and releases (20-25%)

• MB-200: Microsoft Power Platform + Dynamics 365 Core

Candidates for this exam are functional consultants who have access to the features and functionality of the enterprise licensed product. As a functional consultant, the candidate is aware of bundled versions of features but does not primarily work with these bundled products.

Candidates are primarily responsible for configuring the system to meet client needs, performing design tasks related to implementing new features and functionality, and implementing and testing system changes.

Candidates plan the functional design for solutions, implement an application lifecycle management (ALM) process, migrate data and objects from legacy and external systems, integrate Power Platform with other systems, and manage the Power Platform environment.

Skills measured:

1. Perform discovery, planning, and analysis (5-10%)
2. Manage user experience design (20-25%)
3. Manage entities and data (15-20%)
4. Implement security (5-10%)
5. Implement integration (15-20%)
6. Perform solutions deployment and testing (25-30%)

Certifications for Experienced Users

These certifications are for users who have experience working on many enterprise level Microsoft Dynamice 365 projects in the areas defined in the certification.

• MB-210: Microsoft Dynamics 365 Sales

Candidates for this exam are Dynamics 365 functional consultants with sales expertise. Candidates are responsible for implementing solutions that support a sales life cycle to run efficiently and effectively to meet revenue targets, business strategies, and company objectives.

Candidates are responsible for configuring and expanding the core functionality of Leads, Contacts, Accounts, Opportunities and supporting entities to map to the sales processes in place at the company. They identify opportunities to use Power Apps to develop unified experiences for all devices, Power Automate for application integration, business process flows, and other automation tools to construct an application that supports and accelerates the "lead to cash journey."

Candidates must have strong business knowledge and preferably first-person experience in the sales world in one or more sales roles.

Skills measured:

1. Perform configuration (40-45%)
2. Manage core sales entities (20-25%) 
3. Manage sales entities (35-40%)

• MB-220: Microsoft Dynamics 365 Marketing

Candidates for this exam are Microsoft Dynamics 365 Customer Engagement functional consultants with marketing expertise. Candidates are responsible for implementing solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.

Candidates are responsible for configuring and expanding the core marketing application to include email marketing, setup, interactive customer journeys, leads nurturing with personalized experiences, LinkedIn integration, Events, Voice of the Customer, Landing Pages, segmentation and scoring, and maintaining General Data Protection Regulation(GDPR) compliance.

Candidates should have some knowledge of marketing principles and the Marketing application's role in relationship to the Microsoft Dynamics 365 suite of applications, including integration with Microsoft Dynamics 365 and Office 365 applications. Candidates should understand industry terminology, priorities, common initiatives, standards, methodologies, and best practices.

Skills measured:

1. Configure marketing applications (5-10%)
2. Manage segments and lists (10-15%)
3. Create and manage marketing forms and pages (10-15%)
4. Manage leads (10-15%)
5. Create and manage marketing emails (10-15%)
6. Manage customer journeys (15-20%)
7. Manage events and webinars (10-15%)
8. Configure and analyze customer responses (10-15%)

• MB-230: Microsoft Dynamics 365 Customer Service

Candidates for this exam are Dynamics 365 functional consultants with customer service expertise. Candidates are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.

Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect. Candidates collaborate with the Dynamics 365 administrator to implement and upgrade Power platform components, including knowledge base and Forms Pro.

Candidates must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk.

Candidates should understand industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Candidates should include a comprehensive understanding of the Customer Service application's role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

Skills measured:

1. Perform configuration (25-30%)
2. Manage cases and the knowledge base (30-35%)
3. Manage queues, entitlements, and SLAs (25-30%)
4. Configure voice of the customer (15-20%)

• MB-300: Microsoft Dynamics 365: Core Finance and Operations

Candidates for this exam are Functional Consultants who analyze business requirements and translate those requirements into fully-realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements.

Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts.

Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365 Finance and Operations, including finance, manufacturing, and supply chain management.

Skills measured:

1. Use common functionality and implementation tools (20-25%)
2. Configure security, processes, and options (45-50%)
3. Perform data migration (15-20%)
4. Validate and support the solution (15-20%)

• MB-310: Microsoft Dynamics 365 Finance

Candidates for this exam are Functional Consultants who analyze business requirements and translate those requirements into fully-realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements.

Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts.

Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365 Finance, including finance, manufacturing, and supply chain management.

Candidates must have knowledge of basic accounting principles and practices.

Skills measured:

1. Set up and configure financial management (35-40%)
2. Manage and apply common processes (20-25%)
3. Implement and manage accounts payable and receivable (20-25%)
4. Manage budgeting and fixed assets (15-20%)

• MB-330: Microsoft Dynamics 365 Supply Chain Management

Candidates for this exam are Functional Consultants who analyze business requirements and translate those requirements into fully-realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements.

Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts.

Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365 Finance, including finance, manufacturing, and supply chain management.

Candidates must have some knowledge of supply chain management practices, including procurement, trade, logistics, warehouse management, and transportation management.

Skills measured:

1. Implement Product information management (25-30%)
2. Implement Inventory management (20-25%)
3. Implement and manage Supply Chain processes (25-30%)
4. Implement Warehouse management and Transportation management and perform business processes (25-30%)

Certifications for Experts

These certifications are for users who have many years of experience with Dynamics 365 in the areas defined in the certification.

• MB-240: Microsoft Dynamics 365 Field Service

Candidates for this exam are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle.

Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

Skills measured:

1. Configure field service applications (20-25%)
2. Manage work orders (15-20%)
3. Schedule and dispatch work orders (20-25%)
4. Manage field service mobility (10-15%)
5. Manage inventory and purchasing (10-15%)
6. Manage assets and agreements (10-15%)

• MB-320: Microsoft Dynamics 365 Supply Chain Management, Manufacturing

Candidates for this exam are Functional Consultants who analyze business requirements and translate those requirements into fully-realized business processes and solutions that implement industry best practices. Candidates serve as a key resource in implementing and configuring applications to meet business requirements.

Candidates for this exam have a fundamental understanding of accounting principles and financial operations of businesses, customer service, field service, manufacturing, retail, and supply chain management concepts.

Candidates for this exam typically specialize in one or more feature sets of Microsoft Dynamics 365 Finance, including finance, manufacturing, and supply chain management.

Candidates must have knowledge of basic accounting principles and practices.

Skills measured:

1. Set up and configure manufacturing (30-35%)
2. Create and manage production and lean orders (25-30%)
3. Create, process, and manage production batch orders (40-45%)

• MB-400: Microsoft Power Apps + Dynamics 365 Developer (still in beta)

Candidates for this exam are Developers who work with Microsoft Power Apps model-driven apps in Dynamics 365 to design, develop, secure, and extend a Dynamics 365 implementation. Candidates implement components of a solution that include application enhancements, custom user experience, system integrations, data conversions, custom process automation, and custom visualizations.

Candidates must have strong applied knowledge of Power Apps model-driven apps in Dynamics 365, including in-depth understanding of customization, configuration, integration, and extensibility, as well as boundaries and constraints. Candidates should have a basic understanding of DevOps practices for Power Apps model-driven apps in Dynamics 365. Candidates must expose, store, and report on data.

Candidates should have development experience that includes JavaScript, TypeScript, C#, HTML, .NET, Microsoft Azure, Office 365, RESTful Web Services, ASP.NET, and PowerBI.

Skills measured:

1. Create a Technical Design (10-15%)
2. Configure Common Data Service (CDS) (15-20%)
3. Create and Configure Power Apps (10-15%)
4. Configure business process automation (10-15%)
5. Extend the user experience (15-20%)
6. Extend the platform (15-20%)
7. Develop Integrations (10-15%)

• MB-500: Microsoft Dynamics 365: Finance and Operations Apps Developer (still in beta)

Candidates for this exam are Developers who work with Finance and Operations apps in Microsoft Dynamics 365 to implement and extend applications to meet the requirements of the business. Candidates provide fully realized solutions by using standardized application coding patterns, extensible features, and external integrations.

Candidates are responsible for developing business logic by using X++, creating and modifying Finance and Operations reports and workspaces, customizing user interfaces, providing endpoints and APIs to support Power Platform apps and external systems, performing testing, monitoring performance, analyzing and manipulating data, creating technical designs and implementation details, and implementing permission policies and security requirements.

Candidates participate in the migration of data and objects from legacy and external systems, integration of Finance and Operations apps with other systems, implementation of application lifecycle management process, planning the functional design for solutions, and managing Finance and Operations environments by using Lifecycle Services (LCS).

Candidates should have a deep knowledge and experience using the underlying framework, data structures, and objects associated with the Finance and Operations solutions.

Candidates should have experience with products that include Visual Studio, Azure DevOps, LCS tools, or SQL Server Management Studio.

Candidates should have experience in developing code by using object-oriented programming languages, analyzing and manipulating data by using Transact-SQL code, and creating and running Windows PowerShell commands and scripts.

Skills measured:

1. Plan Architecture and Solution Design (10-15%)
2. Apply Developer Tools (10-15%)
3. Design and Develop AOT Elements (20-25%)
4. Develop and Test Code (10-15%)
5. Implement Reporting (10-15%)
6. Integrate and Manage Data Solutions (10-15%)
7. Implement Security and Optimize Performance (10-15%)