Cascade deletion of surveys
When a user deletes a survey, the dependent entities of the survey are also deleted. Any required actions needed for deleting a survey are displayed on the screen for easy resolution.
Restore configuration of Voice of the Customer
Admins can repair or restore the configuration if it is accidentally deleted or misconfigured.
Survey translation enhancements
Survey translation files are validated for any missing translated strings or incorrect HTML formatting when a survey is previewed or published. Error logs identify which strings in the translation file have issues. Users are able to translate the survey link text in the invitation email to personalize it for the respondent’s locale by providing the language as input in the survey snippet.
Personalize surveys by dynamically adding customer responses into questions
Personalize a survey by inserting the response to a question into subsequent questions and response option texts, using the Answer Tag field. When building the survey, provide a value for the Answer Tag for the first question, and then use the same value in the subsequent questions.
Self-troubleshooting makes it easier for administrators and survey designers to identify issues with the configuration of surveys. Validation tests verify the survey configuration or the survey itself, depending on the context. Results are displayed on-screen with the option to download a log file.
Voice of the Customer analytics using Power BI
The Voice of the Customer Analytics content pack for Power BI enables organizations to glean insights about surveys and responses. Administrators or survey designers can track metrics, such as average Net Promoter Score (NPS), average customer satisfaction (CSAT) score, and response ratio. The dashboard and reports provide charts and analytics for survey questions, and allow users to explore and analyze survey data.
Survey page accessibility
The portal used by survey respondents to submit their responses is accessible for users who require assistive technologies to interact with the survey page.