This section applies to both Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2011 on premises versions. This section lists the operating system and software requirements for the Microsoft Dynamics CRM web application when running on Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online.
Microsoft Dynamics CRM web application hardware requirements
The following table lists the minimum and recommended hardware requirements for the Microsoft Dynamics CRM web application.
750-MHz CPU, or comparable
Multi-core 1.8-GHz CPU or higher
x64 architecture or compatible 1.5 GHz processor
Multi-core x64 architecture 2GHz CPU or higher such as AMD Opteron or Intel Xeon systems
4-GB RAM or more
50 kbps (kilobytes per second) bandwidth
175 ms (milliseconds) maximum latency
Better bandwidth and response than minimum.
Super VGA with a resolution of 1024 x 768
Super VGA with a resolution higher than 1024 x 768
Supported operating systems when you use Internet Explorer
The following operating systems are supported for the Microsoft Dynamics CRM web application:
- Windows 8 (Requires Microsoft Dynamics CRM 2011 Update Rollup 10 or later update rollup.)
- Windows 7 (all versions)
- Windows Vista (all versions)
- Windows XP Professional SP3
- Windows XP Tablet SP3
- Windows XP Professional x64 Edition
Important: Internet Explorer is only supported for running in Mobile Express mode on Mac OS-X (Leopard).
Supported versions of Internet Explorer
The Microsoft Dynamics CRM web application can run in any of the following Internet Explorer versions:
- Internet Explorer 10 (compatibility mode) (Requires Microsoft Dynamics CRM 2011 Update Rollup 10 or later update rollup)
- Internet Explorer 9
- Internet Explorer 8
- Internet Explorer 7
Supported versions of Microsoft Office
To use Microsoft Dynamics CRM with Microsoft Office integration features, such as Export to Excel and Mail Merge, you must have one of the following Microsoft Office versions on the computer that is running the Microsoft Dynamics CRM web application:
- Microsoft Office 2010 or Microsoft Office 2010 SP1.
- 2007 Microsoft Office system SP2
- Microsoft Office 2003 SP3
Note: Microsoft Windows 2000 editions are not supported for installing and running the Microsoft Dynamics CRM web application.
Microsoft Dynamics CRM mobile device support
There are several options available to access Microsoft Dynamics CRM data from different devices such as mobile phones.
- Microsoft Dynamics CRM Mobile Express
In most cases, non-Internet Explorer web browsers use Mobile Express for Microsoft Dynamics CRM mode, which offers reduced access to Microsoft Dynamics CRM typically used for mobile devices.
Users who want a lightweight experience when accessing CRM data, even with a supported web browser, can run Mobile Express mode by appending “/m” to the URL, for example, https://company.crm.dynamics.com/m or https://crmweb/organization/m.
- How to force Microsoft Dynamics CRM to run the full web application
By default, Microsoft Dynamics CRM runs in Mobile Express mode when an unsupported browser is detected. To force Microsoft Dynamics CRM to try to run the full web application, append ?web=true to the URL when you sign-in. For example, use the following URL that is appropriate for you.
Warning: The full web application may not run correctly in certain web browsers.
For Microsoft Dynamics CRM Online, orgname is the organization name of your Microsoft Dynamics CRM Online organization.
For on-premises deployment of Microsoft Dynamics CRM 2011, servername is the computer name where the web application is running and orgname is the unique organization name that you entered during Microsoft Dynamics CRM Server Setup or organization import.
- Microsoft Dynamics CRM app for Windows Phone 7
Dynamics CRM app is a Windows Phone 7.5 application which brings Activity Feeds to your mobile device.
My above blog is based on Microsoft's Official information.
I hope this blog about 'Microsoft Dynamics CRM 2011 - Web application and Mobile device Requirements' was informative. Please feel free to leave your comments.